FAQs

Do you supply to the commercial market?
Yes, in addition to residential properties we also supply tiles for commercial projects, including the renovation of hotels, shopping centres and airports etc.

Can I receive my tiles as soon as possible?
Yes, Buytiles.com offers next day delivery to mainland UK and with huge stocks available there is a good chance your order will be ready for dispatch.

Where do you deliver to?
We deliver throughout UK. For Worldwide deliveries please contact our sales team on 0191 378 0765

Do you sell grout and adhesive?
Yes we have a high quality range of grouts and adhesives available for the installation of your tiles.

How can I make sure that I’m buying the right tiles?
You can order samples of any of our tiles. This will help you decide whether or not they are the right tiles for you.

How many Tiles do I need?
Use our tile calculator to determine how many tiles you require and please allow 10% for cuts and wastage

Are my details safe?

Yes, our secure online payment methods ensure you are protected against fraud.

What payment methods are available?

Sagepay - Online secure payment

Cash on collection - Pay in store and collect your tiles

Bank Transfer - BACS for electronic payment

How much is shipping?

Please see our shipping page

Can I order tile samples?

Yes, there is a samples cart available on the website and you can order as many as you wish

Can I order single tiles or do I have to purchase complete boxes?

This depends upon the product you are choosing. If you are unsure please contact our sales team

My order has not arrived, what next?

You will need to contact our sales team who will liase with the courier company in question before finding out your revised delivery date

Do you accept returns?

Yes - see our returns policy in our Terms and Conditions

What happens if I’m not in the house when my order arrives?

Your goods will be held at the nearest depot and an additional charge may apply

What happens if my tiles are damaged when they arrive?

Please contact our customer service department ASAP

  • BuyTiles - Bananas about tiles
    Huge range of premium tiles to select from including natural stone and quartz.
  • delivering tiles direct to your door
    Receive your tiles the easy way with our super fast and efficient delivery service.
  • try before you buy with samples
    You can take a closer look at our tiles before placing an order by acquiring samples.
 
We are a leading tile supplier with a reputation for delivering high quality tiles at low online prices. You can buy tiles direct from our site to create your perfect bathroom or kitchen. We are your one stop shop for tiles and accessories.
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